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Topic: Suggestions please!
What technology can be used to provide better customer experience in the real estate business?

by Brenda Huckaby Sun May 07 07:41:34 UTC 2017

Technology is a very broad subject. What kind of technology specifically? If you're calling leads and keeping in touch with prospects, you're going to need a reliable phone system (VoIP, PBX, JIRA, etc), a functional CRM (to manage sales leads and customer information), a CTI (to sync data from your CRM and your phone system). CTI's are not new to the market, but there are only a few reliable providers that can deliver dependable products and assist you long-term. One that stands out for me when it comes to functionality, scalability, and overall customer experience is Tenfold. I came across them a year ago and believe me, I've seen around 7 to 8 product demos before I decided to hop onboard with them.

I like how their product is easy to set up. Their guys got as going in a matter of minutes. Their staff and agents are pretty hands on, too and we never have major issues when it comes to getting the software running. It provides us with real-time call and data analytics so we never worry about duplicate records, missing call logs, and call recordings, etc.

by Mike Cartwright Sun May 07 22:33:11 UTC 2017

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